At t20i, we believe that enjoyable gaming is well-managed gaming. This page provides all the information, tools, and resources you need to keep your gaming experience healthy, safe, and fun.
Responsible gaming means enjoying slots, live casino, and other games on t20i as a source of entertainment — not as a way to earn income, relieve stress, or solve financial problems. When gaming stays in the right context, it can be a truly enjoyable experience.
At the same time, t20i recognises that for some individuals, gaming can become a problem. That is why we invest our time and resources to ensure our platform provides adequate safeguards, effective tools, and clear information for all members — especially those who may need support.
T20i's responsible gaming philosophy goes beyond simply meeting licensing requirements. It is part of our DNA as a platform that puts the well-being of Malaysian players above all else.
Set a maximum amount you are comfortable spending — for example, RM50 or RM100 — and stick to that limit no matter what.
Don't let your gaming sessions run on without limit. Use the session time limit feature on t20i to remind yourself when it's time to take a break.
Chasing losses almost always leads to even greater ones. Accept losses with a clear head and stop once you've reached your limit.
Avoid playing when you are emotionally unstable, stressed, or under the influence of alcohol. The best decisions are made with a clear head.
Always remember that gaming at t20i is for entertainment. If it ever feels like an obligation or a source of stress, that is a sign you need to take a break.
We provide a range of tools to help you manage your gaming habits more effectively
Set a daily, weekly, or monthly deposit limit for your t20i account. Once a limit is in place, our system will automatically decline any deposit that exceeds your chosen amount. Limits can be reduced immediately, but any increase will take 7 days to come into effect as an added layer of protection.
Use t20i's session time limit feature to set the maximum duration you allow yourself to play in a single session. When the limit is reached, the platform will issue a notification and require your input before the session can continue — ensuring you always stay aware of how long you have been playing.
If you feel you need a short break from the t20i platform without permanently closing your account, you can activate a temporary break period — for 24 hours, 3 days, 7 days, or 30 days. During this time, you will not be able to log in or make any deposits to your t20i account.
For those who need a more decisive measure, t20i offers a permanent self-exclusion option. Once activated, your account will be fully closed and you will not be able to register a new account at t20i. This is a serious step that cannot be easily reversed — it is designed to support those who genuinely need it.
Set a maximum loss amount you are comfortable with per day, week, or month. Once your loss limit is reached, t20i will restrict your access to games for the designated period, protecting you from decisions made in an emotionally vulnerable state.
T20i's Reality Check feature sends you periodic reminders during your gaming session — letting you know how long you have been playing and how much you have spent. These reminders help you stay aware and make more informed decisions while you play.
Recognising the early warning signs is the most important first step. Go through this list honestly — if you identify with several of the points below, it may be time to seek help.
Answer the simple questions below honestly. This is not a formal assessment, but it can help you evaluate your relationship with online gaming.
Have you ever played longer or spent more than you originally planned?
Do you feel restless, anxious, or irritable when you are unable to play?
Has gambling ever caused you to neglect work, family, or your daily responsibilities?
Have you ever felt the need to hide your gaming habits from the people closest to you?
Have you ever thought that gambling could solve your financial problems?
Have you ever gambled with money that was meant for essential expenses such as rent, bills, or food?
t20i takes our role in responsible gaming very seriously. We believe that as an online gaming platform operator, we have moral and ethical responsibilities that go beyond mere regulatory compliance. Our commitments include:
We understand that no platform can prevent all gambling-related problems — but we are committed to doing everything within our power to ensure every member t20i has access to the support and tools they need to play responsibly.
Platform t20i is exclusively for individuals aged 18 years and above. We take the issue of minors accessing online gambling extremely seriously and have put in place a number of measures to prevent it.
All new account applicants are required to verify their age upon registration. Our KYC (Know Your Customer) process ensures that every account opened belongs to a legitimate adult individual. Any account suspected of belonging to a minor will be suspended immediately while an investigation is carried out.
For parents and guardians concerned about their children's access to online gaming in general, we recommend the following steps:
Accessing and using the responsible gaming control tools at t20i is straightforward and can be done directly from your account. Here is a quick guide to each tool:
If you need assistance using any of the tools above, the t20i available 24 hours a day to assist you via in-platform live chat or email. We will never block or discourage members from using these responsible gaming tools — on the contrary, we actively encourage it.
Are you worried about the gambling habits of someone close to you? It can be a difficult and challenging situation to face. t20i wants to help you understand what can be done in situations like these.
Signs that someone you know may be experiencing a gambling problem:
If you notice these signs, the most effective approach is to have an open, non-judgmental, and compassionate conversation. Avoid emotional confrontations, as these may cause the person to shut down. Offer your support and help them seek professional assistance if needed.
T20i also allows family members to contact us directly if they have serious concerns about a loved one's gambling habits. We will take such concerns seriously and act accordingly in line with our procedures.
t20i enforces a strict age and identity verification (KYC) process to ensure only eligible adults can play on our platform. This goes beyond a legal obligation — it is part of our commitment to responsible gaming.
Documents that may be required during the t20i KYC process:
All information collected during the KYC process is handled with strict confidentiality and protected in accordance with t20i Privacy Policy. A completed KYC process also protects you from potential account misuse and ensures your winnings are withdrawn without any complications.
If you or someone you know is struggling with a gambling problem, remember that seeking help is a sign of strength, not weakness. Gambling addiction is a recognised medical condition that can be treated with the right support.
Steps you can take right now:
Remember that seeking help is the first step on the road to recovery. t20i is always here for you — not just as a gaming platform, but as an organisation that genuinely cares about the well-being of every member.
Answers to the questions most frequently asked by t20i members
Other useful information for you as a t20i member
Understand your rights and responsibilities as a t20i member. Read Terms & Conditions ours.
Find out how t20i protects your personal data. Read Privacy Policy ours.
Find answers to commonly asked questions on our FAQ page our full policy.
With a full suite of self-control tools and a caring support team, t20i ensures your gaming experience remains enjoyable and safe at all times. Register today and play with complete confidence — we're always here for you.