T20i Privacy Policy – How We Protect Your Personal Data

Introduction & Scope of Privacy Policy

This Privacy Policy is published by t20i, an online casino platform operating in Malaysia. This document outlines our privacy practices and explains how we manage the personal information you share with us when using the t20i platform, whether via our website, mobile app, or any other communication channel we provide.

Apabila anda mendaftar, log masuk, membuat deposit, bermain, atau berinteraksi dengan mana-mana bahagian platform t20i, you are implicitly giving us your consent to collect and process your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact us or discontinue your use of the t20i platform.

Kami percaya bahawa ketelusan adalah asas kepada kepercayaan. Itulah sebabnya t20i providing this document in plain, easy-to-understand language — so you know exactly what we do with your data, rather than being faced with lengthy and confusing legal jargon.

Types of Personal Data We Collect

t20i collects various categories of data depending on how you use our platform. Below are the categories of data we may collect:

Data you provide directly:

• Full name, date of birth, and MyKad identification number upon registration
• Email address and mobile phone number
• Current residential address in Malaysia
• Bank account or e-wallet details (for deposit and withdrawal purposes)
• Copies of identity verification documents (KYC) where required
• Maklumat yang anda berikan semasa menghubungi pasukan sokongan t20i

Data collected automatically:

• IP address and device information (device type, operating system, web browser)
• General location data based on IP address
• Rekod aktiviti permainan, taruhan, dan transaksi kewangan
• Data sesi seperti halaman yang dilawati, masa yang dihabiskan, dan tindakan yang dilakukan
• Maklumat kuki dan teknologi pengesanan yang serupa
• Error logs and technical diagnostic information

Purposes for Using Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. t20i uses your personal information for the following purposes:

• Pengurusan akaun — Registering, verifying, and managing your t20i account
• Transaction processing — Memproses deposit melalui Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, atau CIMB Clicks, serta memproses pengeluaran kemenangan anda
• Identity verification (KYC) — Meeting legal compliance requirements and preventing fraud and money laundering
• Platform maintenance — Ensuring a smooth gaming experience, detecting technical issues, and improving the performance of the t20i platform
• Security — Detecting and preventing suspicious activity, fraud, or security breaches
• Service communications — Menghantar pemberitahuan penting berkaitan akaun, transaksi, dan kemas kini dasar
• Promotions & marketing — Sending you relevant bonus offers and promotions (with your consent)
• Analytics & improvements — Menganalisis corak penggunaan untuk menambah baik produk dan perkhidmatan t20i
• Legal compliance — Complying with legal obligations, regulations, and directives from relevant authorities

We will not use your personal data for any purpose beyond those stated above without first obtaining your renewed consent.

Perkongsian & Pendedahan Data kepada Pihak Ketiga

t20i does not sell, rent, or trade your personal data. However, in the following limited circumstances, we may need to share your data with certain parties:

• Pembekal perkhidmatan pembayaran — Entities such as payment gateway providers that process your deposits and withdrawals. They are bound by confidentiality agreements and may only use your data for transaction processing purposes
• Game software providers — Technology companies that provide slots, Live Casino, and other products available on the t20i platform. Data sharing is strictly limited to what is necessary for game operations only
• Pihak berkuasa dan pengawal selia — When required by law, court order, or a lawful request from a Malaysian government agency
• Auditors and professional consultants — In the context of internal audits, compliance assessments, or legal advisory services that are bound by professional confidentiality obligations
• Business transfers — Should t20i be involved in a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to equivalent privacy protections

Sekiranya anda telah memberikan keizinan untuk menerima bahan pemasaran daripada t20i, you may withdraw that consent at any time by contacting us or using the unsubscribe link included in every marketing email.

Tempoh Penyimpanan Data

t20i menyimpan data peribadi anda hanya selama yang diperlukan untuk memenuhi tujuan pengumpulan asal atau untuk mematuhi keperluan undang-undang yang berkenaan. Prinsip umum tempoh penyimpanan data kami adalah seperti berikut:

• Active account data — Retained for the duration your account remains active on t20i, plus the minimum retention period required by law following account closure
• Financial transaction records — Retained for a minimum of 7 years selaras dengan keperluan pematuhan kewangan dan undang-undang berkaitan di Malaysia
• KYC records and identity verification — Retained for a minimum of 5 years after the date of verification or account closure, whichever is later
• Customer support communication data — Retained for 3 years for reference and dispute resolution purposes
• Technical and session log data — Retained for 12 bulan untuk tujuan keselamatan dan diagnostik teknikal
• Marketing data — Disimpan sehingga anda menarik balik keizinan atau meminta pemadaman

After the stipulated retention period expires, your personal data will be securely deleted or anonymised in accordance with t20i's internal procedures that comply with industry standards.

Data Security Measures at t20i

Melindungi data peribadi anda daripada akses tanpa kebenaran, kehilangan, penyalahgunaan, atau pendedahan adalah keutamaan mutlak t20i. We have implemented a comprehensive range of technical and organisational security measures:

• 256-bit SSL Encryption — All communications between your browser and t20i's servers are encrypted using the highest-grade TLS/SSL protocols
• Data encryption at rest — Sensitive data stored in the t20i database is encrypted for an additional layer of protection
• Strict access controls — Only t20i staff with explicit authorisation may access your personal data, and every access is logged for audit purposes
• 24/7 Security Monitoring — The t20i system is continuously monitored to detect any suspicious activity or intrusion attempts
• Regular security audits — t20i conducts regular penetration testing and security audits carried out by accredited independent parties
• Staff privacy training — All t20i staff who handle personal data receive comprehensive privacy and data security training
• Pelan tindak balas insiden — t20i has clear procedures in place to respond to any data security incidents

Cookies & Tracking Technologies

Platform t20i uses cookies and similar tracking technologies to enhance your user experience. Below is an explanation of the types of cookies we use:

• Essential Cookies — Diperlukan untuk fungsi asas platform t20i, termasuk log masuk, pengurusan sesi, dan keselamatan. Kuki ini tidak boleh dilumpuhkan tanpa menjejaskan fungsi platform
• Kuki Prestasi (Performance Cookies) — Mengumpul maklumat tentang bagaimana anda menggunakan platform t20i untuk membantu kami menambah baik perkhidmatan. Data yang dikumpul adalah tidak mengenal pasti individu
• Functional Cookies — Enabling t20i to remember your preferences such as language, region, and personal settings for a more personalised experience
• Analytics Cookies — Helps us understand aggregated platform usage patterns for product improvement purposes

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the platform t20i. Please note that Essential Cookies cannot be disabled if you wish to use the platform in its entirety.

Selain kuki, t20i juga menggunakan teknologi seperti web beacons dan pixel tracking dalam komunikasi e-mel untuk memahami tahap penglibatan penerima dengan kandungan yang dihantar. Anda boleh melumpuhkan pelacakan ini dengan memilih untuk melihat e-mel dalam format teks biasa.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and the privacy principles we uphold, you have the following rights regarding your personal data held by t20i:

To exercise any of the above rights, please contact the t20i privacy team by email at [email protected] including your account details and the type of request you wish to make. We will process your request within the timeframe required by law.

Protection of Children's Data

Platform t20i adalah eksklusif untuk pengguna yang berumur 18 years and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge as a result of false information provided during registration, we will:

• Suspend the account in question immediately
• Deleting all data associated with that individual from t20i's systems
• Refunding any deposits made once the verification process has been completed

If you believe that your child or any minor has registered an account at t20i, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

Links to Third-Party Platforms & Services

Platform t20i may contain links or integrations with third-party services such as game providers, payment gateways, and other technology providers. It is important that you understand:

• Setiap pihak ketiga yang bersepadu dengan t20i mempunyai dasar privasi tersendiri yang mengawal cara mereka mengendalikan data anda
• T20i is not responsible for the privacy practices of those third parties, even where they are our business partners
• Before using any third-party services accessed through the t20i platform, we encourage you to read and understand the privacy policy of the respective party.
• All payment providers integrated with t20i, such as DuitNow, Touch 'n Go eWallet, GrabPay, and FPX, operate within security frameworks recognised by Bank Negara Malaysia

If you have any concerns about how your data is handled by any third party integrated with t20i, sila hubungi kami dan kami akan berusaha untuk memberikan penjelasan yang memuaskan atau menghubungi pihak berkenaan bagi pihak anda.

Amendments to This Privacy Policy

t20i berhak untuk mengemas kini atau meminda Dasar Privasi ini pada bila-bila masa bagi mencerminkan perubahan dalam amalan kami, keperluan undang-undang baharu, atau teknologi yang berkembang. Apabila pindaan yang material dilakukan:

• The "Last Updated" date at the top of this document will be revised
• Notifications will be sent to registered t20i members via email or in-platform notifications
• Untuk pindaan yang ketara, kami mungkin meminta pengesahan persetujuan anda sebelum meneruskan penggunaan platform
• It is your responsibility to review this page periodically

Continued use of the platform t20i after any amended Privacy Policy is published will be considered your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account by contacting t20i support.

Contact Us About Privacy

Jika anda mempunyai sebarang soalan, kebimbangan, atau permintaan berkaitan Dasar Privasi ini atau cara t20i handles your personal data, do not hesitate to reach out to us through the following channels:

• Email: [email protected] — Please mark the email subject as "Privacy Enquiry" for faster processing
• Live Chat: Available on the t20i platform 24 hours a day, 7 days a week
• Support Form: Boleh diakses melalui bahagian Soalan Lazim di FAQ page kami

The t20i privacy team is committed to responding to all personal data-related enquiries within 5 business days. Untuk permintaan yang lebih kompleks seperti permohonan akses data atau pemadaman, kami akan memberikan kemas kini status dalam tempoh tersebut walaupun pemprosesan penuh mungkin mengambil masa yang lebih lama mengikut had masa yang ditetapkan oleh undang-undang.

Kami menghargai kepercayaan yang anda berikan kepada t20i and remains committed to handling your personal data with the utmost responsibility, transparency, and security.